Need help with login, workouts, membership, health connections, or account deletion? Email us and we will get back to you as soon as we can. You can also send feedback from Profile in the Train3D app.
How do I delete my account? Open Profile → Delete Account and confirm twice. This permanently removes your Train3D data. It does not cancel a paid subscription. Cancel in App Store or Google Play (or Profile → Membership) if you do not want to be billed again. If you cannot open the app, see how to delete your Train3D account.
How do I manage my subscription? Open Profile → Membership → Manage subscription, or restore purchases if you reinstalled the app. You can also cancel in your Apple ID or Google Play subscription settings. Refunds, if any, are handled by Apple or Google.
Location not working? Grant location access when prompted, or open device settings if access was denied. Train3D only uses your location while the app is in use, to find nearby wellness centers, gyms, and studios.
Privacy or data-rights request? Email support@franklinsafari.dev or read the Privacy Policy. Train3D is intended for users 13 and older.
Train3D / Franklin Safari · support@franklinsafari.dev